Privacy Policy

1. Introduction

FactoryNXT Technologies Private Limited ("SalesNXT," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at salesnxt.io, use our cloud-based CRM platform, or interact with us in any other way.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of our services immediately.

2. Information We Collect

2.1 Personal Data

When you register for an account, request a demo, or contact us, we may collect personal information including but not limited to:

• Full name, job title, and company name
• Email address, phone number, and mailing address
• Billing information, including payment card details (processed securely through our payment processor)
• Profile photographs and account preferences
• Any other information you voluntarily provide through forms, surveys, or communications with us

2.2 Usage Data

We automatically collect certain information when you access and use our platform:

• Device information (browser type, operating system, device identifiers)
• IP address and approximate geographic location
• Pages visited, features used, and actions taken within the platform
• Date, time, and duration of visits
• Referring URLs and search terms used to find our website
• Performance data, error logs, and crash reports

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to enhance your experience, analyze usage patterns, and deliver relevant content. The types of cookies we use include:

• Essential cookies: Required for the platform to function properly, including authentication and session management.
• Analytics cookies: Help us understand how users interact with our platform so we can improve functionality and performance.
• Preference cookies: Remember your settings and preferences for a more personalized experience.
• Marketing cookies: Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect the functionality of our platform.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our CRM platform and related services
• To process transactions and send related billing information
• To create and manage your account, including authentication and authorization
• To respond to your inquiries, support requests, and feedback
• To send you technical notices, updates, security alerts, and administrative messages
• To send promotional communications (with your consent, where required by law)
• To monitor and analyze usage trends, preferences, and activities to improve user experience
• To train and improve our AI models and features using aggregated and anonymized data
• To detect, prevent, and address technical issues, fraud, and security threats
• To comply with legal obligations and enforce our terms of service

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• Service providers: With trusted third-party vendors who perform services on our behalf (hosting, payment processing, analytics, customer support), subject to contractual obligations to protect your data.
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your data may be transferred as part of the transaction.
• Legal compliance: When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of SalesNXT, our users, or the public.
• With your consent: When you explicitly authorize us to share your data with a specific third party.
• Aggregated data: We may share anonymized and aggregated data that cannot reasonably be used to identify you for research, analysis, and business purposes.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. We may also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

When your account is terminated or upon your request, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal, tax, or audit purposes. Backup copies may persist for up to 90 days before being fully purged from our systems.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

6.1 Under the GDPR (European Economic Area)

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data under certain circumstances.
• Right to restrict processing: Request that we limit the processing of your data.
• Right to data portability: Receive your data in a structured, commonly used, machine-readable format.
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent.

6.2 Under the CCPA (California)

• Right to know: Request disclosure of the categories and specific pieces of personal information we have collected.
• Right to delete: Request deletion of personal information we have collected from you.
• Right to opt-out: Opt out of the sale of personal information (we do not sell personal data).
• Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us at contact@salesnxt.io. We will respond to your request within 30 days.

7. Security

We implement industry-standard security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• AES-256 encryption for data at rest and TLS 1.3 for data in transit
• Regular security assessments, penetration testing, and vulnerability scanning
• Role-based access controls and multi-factor authentication for internal systems
• SOC 2 Type II certified infrastructure with continuous monitoring
• Employee security training and background checks for personnel with data access

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those of your country.

When we transfer data internationally, we implement appropriate safeguards including Standard Contractual Clauses (SCCs) approved by the European Commission, adequacy decisions, and other legally recognized transfer mechanisms. We ensure that your data receives an adequate level of protection regardless of where it is processed.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete such information from our systems promptly. If you believe we have collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our website with a revised "Last updated" date. For significant changes, we may also provide additional notice through email or an in-app notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For data protection inquiries specifically related to GDPR, you may also contact our Data Protection Officer at contact@salesnxt.io.